![]() My problem lies in the fact that the laptop is completely unusable! My girlfriend's Intel i3-4000M runs faster than my i7-8750H because unlike hers, as soon as I go on battery, my CPU speed is limited to 800 MHz, according to Task Manager. Of course, I didn't expect the battery to be able to power the GTX 1060 inside, and I'm not planning to play demanding games while on battery. But as soon as I disconnect the charging cable and attempt to do anything on battery, the laptop becomes completely unusable. Thanks.Ever since I got my Dell G7, I've been having a blast with it when plugged into an outlet. I'll go through the troubleshooting steps and BIOS reset steps, and will report back whether it resolved the issue or not. The CPU throttling has occurred since the first day I began using the laptop (on June 15th, 2021) I did not change any settings in the BIOS and did not add any new hardware or peripherals to the laptop. Yes, mainly cosmetic configuration changes, such as changing my desktop background, adding desktop icons, and installing apps. ![]() The following morning when I powered it on, I noticed the CPU was being throttled to 1.6Ghz. The issue first occurred after I shut down the laptop overnight, on the first day I owned the laptop. When I first powered on the laptop (brand new), I ran Windows update, it rebooted a few times after updating, all latest Windows updates were installed. Please click “ Accept as Solution ” if you feel my post solved your issue, it will help others find the solution. Please click “ Accept as Solution ” if you feel my post solved your issue, it will help others find the you for posting on the HP Support Community. Hope this helps! Keep me posted for further assistance. Follow the prompts to restart your computer.Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?.On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.Turn off the computer and wait five seconds.(Refer to the removable and sealed battery)īIOS default: (do not skip any troubleshooting steps even if you feel steps are repeating) Did you make any changes to the settings of your PC prior to the issue?.Did this happen after a recent window or software update?.you for posting on the HP Support Community.ĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: No issues caught at all by the HP Support Assistant.Īny suggestions appreciated. Also, every hardware test (CPU, HDD, RAM, etc.) via F2 at startup passes with flying colors. I suspect the problem is with the F.60 BIOS, and I don't see any options in the BIOS to disable throttling or enable/disable features like "quiet mode", so I have no idea what's going on. The laptop is always plugged in and the battery is always fully charged, 100%. This problem is always reproduceable (after the laptop has been powered off for awhile), and a reboot ALWAYS fixes the problem. I would've suspected the laptop power supply, but everything is fine after rebooting Windows 10. However, this problem is something I have never seen before. I have seen throttling issues on Intel-based laptops in the past, mainly caused by Intel Speedstep. I own 2 other AMD Ryzen laptops, and I have never seen this issue on either of them. After reboot, everything is fine, CPU is no longer stuck at 1.6Ghz. The workaround is easy.just reboot Windows 10. * OS: Windows 10 Pro 圆4, build 21H1 19043.1055, latest drivers and patches, everything 100% up-to-dateĪfter the HP 17z-ca300 CTO laptop has been powered off overnight, when it's first powered on and boots to Windows 10, the CPU is "locked" or "throttled" at 1.6Ghz, it will not go above this clock speed and the performance impact is substantial. I recently purchased a brand new HP 17z-ca300 CTO laptop (it's about 3 days old at the time of this post). Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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